Support

FAQ

  1. Do I need to be an expert to create my own Streamera channel?No. Streamera is so simple to use that even babies can do it! Sign up here, insert your e-mail address, choose your name and password and confirm your registration by email. That's all.
  2. Is it possible to change my email adress?Yes. Please log in, then go to "Manage account" type your new email address and save. Remember to click on the confirmation link which will be sent to the new email address. If you forget to click on the confirmation link, your account will remain associated to your previous email address.
  3. Can I change my password?Yes. You can change your password: click on "Account Setting" > "Change password" and edit your password.
  4. How do I change my username?Please go to "Account settings", type your new username and save changes.
  5. I've forgotten my e-mail address. What should I do?If you have forgotten your e-mail address you cannot log into Streamera and there is no way to access. Please contact us here.
  6. I didn't receive a confirmation e-mail after signing up. Why? What should I do?A confirmation e-mail is automatically sent as soon as you finish signing up. If you haven't received it immediately, a typo in your e-mail address may have occurred or the confirmation e-mail ended up in your spam folder. Please make sure your spam filter enables streamera-mailer@streamera.tv to reach your inbox. If you still can't find the confirmation mail in your mailbox, don't worry: just try to login and you will receive a new confirmation e-mail.
  7. I can't access my account. What should I do?Be sure you're using the correct e-mail address and password (pay attention to the capital letters).
  8. I have forgotten my password. How do I log back into Streamera?To generate a new password, click on Login and then on the "Forgot Your Password" link. Type your e-mail address, click on "Continue" and check your mailbox: click on the link provided by Streamera. You will be able to choose a new password from the Login popup.
  9. Can I log into Streamera using my Facebook account?Yes you can, by clicking the "Connect with Facebook" box when you are logging in or Signing up.