Support

FAQ

  1. Can I upgrade my free channel to a Premium channel keeping my old content?Yes you can and your old content will remain automatically the same.
  2. When I upgrade to a Premium Channel will old content automatically be converted to higher quality?No. Any content will remain as it was in the free channel.
  3. Can I delete a recording from my channel?Yes. Go to "My Tv" area, select the channel, click on "Library", choose the recording and click "Delete". Confirm the choice clicking "Delete".
  4. Can I move a video from a channel to another one?Yes, you can move a video from a free channel into both a Free and Premium one; you can also move a video from a Premium channel to another Premium channel. Go to "My Tv" area, select the channel which contains the recording, click on "Library", choose the video, click edit and select the channel where you can move it from the "Move to" drop-down list.
  5. Can I download my videos on my pc/mac?Yes. Go to "My Tv" area, select the channel, click on "Library", choose the recording, move the cursor over it and click "Download".
  6. Is it possible to upload a video from my computer to a Premium Channel?Yes. Go to "My Tv" area, select the channel where you want to upload the video, click on "Library", and push the "Video Upload" button. Choose your video from you computer and click "Upload"; then click save. Note that the file you want to upload should be in .avi, .mpeg, .wmv, .mp4, .3gp, .mkv, .flv, .mov format. Remember to wait for the encoding to finish before closing the web page.
  7. What is the maximum file size for a video I upload?Streamera supports file uploads up to 3000 Mb in size, in .avi, .mpeg, .wmv, .mp4, .3gp, .mkv, .flv, .mov format.
  8. Is it possible to modify the thumbnails of my videos?Yes. Go to "My Tv" area, select the channel, click on "Library", choose the recording, move the cursor over it and click "Edit"; upload a thumbnail and save changes.
  9. Can I hide my video list in my Premium channel?Yes, you can disable it on your Premium Channel: go to "My Tv" area, select the channel, click "Advanced" > "Page Settings" tick "Hide" in the "Movies List" button. Then click "Save".
  10. Can I create a playlist with my content?Yes, as a Premium user you can create and manage your playlists. Go to "My Tv" area, select the channel where you want to create your playlist, click on "Library" - "Manage playlists", type a name and click on "Create".
  11. How do I add or remove a video from a playlist?Go to "My Tv" area, select the channel where your playlist is, click on "Library" > "Manage playlists", choose the playlist, click "edit" and "add a video". Select the videos you want to insert, click "Add" and save changes.
  12. Can I broadcast a playlist as it was a linear Tv?Yes you can. Go to "My Tv" area, select the channel where your playlist is, click on "Library" > "Manage playlists" choose the playlist and click "Edit" Tick "Yes" on "Set as a linear Tv" and save changes.
  13. Can I associate or capture some playlist content from a RSS Media Feed?No, at the moment it's not possible.