Support

FAQ

  1. Can I delete a free channel?Yes. Go to "My Tv" area, select the channel, then click the "Settings" Tab and there you can delete your channel. Note that channels can only be deleted when all channel recordings are cancelled or moved to another channel.
  2. Can I restore a deleted channel?No. Once the channel has been deleted, you will not be able to restore it. However you can create a new channel with the same name.
  3. Can I transfer ownership of my channel to another Streamera user?No. You can't transfer ownership of a channel you have created to another user.
  4. How can I create a new Gold channel?Once you have subscribed to Streamera Gold, go to the "My Tv" area and click on "New channel" from the menu. You can choose whether to create a free or gold channel.
  5. How can I customize the layout on my Premium channel page?You can insert a banner (635x70px, max 50KB); to do it go to "My Tv" area > Settings. You can also add a background image (1920x1536px, max 200KB), a Tab iFrame and select a channel theme. To do it go to "My Tv" area, select the channel, click on "Advanced" > "Page settings", modify your page and save.
  6. Can I insert in my Premium channel page a link to my website?Yes you can. Go to "My Tv" area, select the channel, then click "Advanced" > "Page settings", and insert your link in the "Header link" field. Then click the "Save" button.
  7. How do I disable the chat from my channel page?Go to "My Tv" area, select the channel and click "Settings"; you can disable the chat by ticking "Hide"; then click the "Save" button.
  8. Can I disable the Social Networks box from my channel page?Yes, on your Premium Channel you can disable it: go to "My Tv" area, select the channel, click "Advanced" > "Page Settings" tick "Hide" in the "Share" field. Then click the "Save" button.
  9. Can I forbid my viewers to comment my recordings?Yes, on your Premium Channel you can disable it: go to "My Tv" area, select the channel, click "Advanced" > "Page Settings" and tick "Hide" in the "Comments" field. Then click "Save".
  10. Can I forbid my viewers to view my recordings list?Yes, on your Premium Channel you can disable it: go to "My Tv" area, select the channel, click "Advanced" > "Page Settings" tick "Hide" in the "Movies List" button. Then click "Save".
  11. Can I embed my channel on other websites?Yes. The Streamera player can be embedded on most websites and blogs. To do it, visit your channel's page, click on the "</>" button, copy and paste the "Embed" code into the HTML editor on the site where you wish to embed it. Please note that you can also find the embed code in the Broadcaster Studio.
  12. Can I customise my Premium channel player colour?Yes, you can choose your favourite colour: get into "My Tv" area, select the channel, click "Advanced" > "Player Settings" and click "Custom color". Remember to save your choice.
  13. Is it possible to hide the Streamera logo from the Premium channel player?Yes, it's possible. Go to "My Tv" area, select the channel, click "Advanced" > "Player Settings" and tick "No" in the "Show Logo" field. Then click "Save".
  14. Can I insert or delete my logo on a Premium channel player?Yes, you can choose to show your logo on a Premium Channel. In "My Tv" area select the channel, click "Advanced" > "Player Settings", tick "Custom" in the Show Logo field and load your logo, which should be in .jpeg, .gif or .png format and should not exceed 50 kb.
  15. Can I hide the viewers counter from my Premium channel player?Yes you can. Go to "My Tv" area, select the channel, click "Advanced" > "Player Settings" and tick "No" in the "Show viewers" field. Then click the Save button.
  16. Can I insert a link on my Premium channel player?Yes. Go to "My Tv" area, select the channel, click "Advanced" > "Player Settings" and tick "Custom" in the "Player link" field; then type the URL you want to link and click the "Save" button.
  17. Can I insert a loading static image before player activation?Yes, you can insert a splash image. Go to "My Tv" area, select the channel, click "Advanced" > "Player Settings" and load an image in the "Custom background" field. Please note that the image should be in .jpg, .gif, .png or .swf format and should not exceed 100 kb.