Support

FAQ

  1. What are the main limitations of free channels as compared to premium channels?* 50 concurrent viewer limit
    * you can't upload video, create playlists and a linear TV
    * you can't broadcast in HD quality
    * you can't use external encoders
    * you can't insert your logo in your channel player and you can't customize your channel page
    * free channels are not ad-free
  2. How much download bandwidth do I need to watch a Streamera channel?To watch a SD streaming we recommend you to use a wired connection with a download bandwidth of at least 700Kbps. If the channel producer is encoding at a higher bitrate (HD) you may require higher speeds. In any case, your download bandwidth must be greater than the bitrate of the channel you're trying to view. Test your speed here.
  3. Which devices are compatibles to watch a Streamera channel?You can watch a Streamera channel by a computer/mac through the internet browser and most smartphone and tablets.
  4. How do I search for a channel, a video or a user on Streamera?You can use the search tool in the home page www.streamera.tv to find what you are searching for. Enter a channel name, tag or keyword in the "Find in Streamera", then press the Return key. Note that some Streamera Premium channel may not appear in the Channel Guide.
  5. Can I embed a channel player on my own website?It depends on the channel owner settings. If the channel owner has enabled embedding you may copy the embed code in the Streamera channel page and paste it into your website.
  6. Can I offer a Pay-Per-View event using my Streamera Premium Channel?At the moment Streamera does not offer a Pay-Per-View monetization platform but we are working on this issue.
  7. How do I join a channel page chat?You need to be logged into Streamera to join chat. Once you're signed in, please click on the chat window and enter a nickname to begin chatting. Note that, once created, you cannot change your chat nickname.
  8. Streamera is not working. Why?Probably you need to clear your browser cache and cookies, update browser and Adobe Flash Player, check firewall settings and update OS
  9. What Ports do I need to open on my network to broadcast live or watch a channel content?If you find yourself restricted for any reason, we recommend to ensure that the ports 1935 and 80 for the RTMP Protocol and the port 554 for the RTSP Protocol are open. Most Routers and/or Firewalls should automatically configure themselves and allow you to connect to our supported encoders.
  10. I no longer need my free account. Can I delete it permanently?Yes. If you want to delete your accout, please contact us.